FAQ - Frequently Asked Questions | Dafeshop
Shipping & Delivery
How long does shipping take?
We ship within 24-48 hours. Delivery times vary by location:
• Italy: 2-4 business days
• Europe: 3-7 business days
• Rest of world: 7-15 business days
Is shipping free?
Yes! Free shipping on all orders over €50. Orders under €50 have a €4.99 shipping fee.
Can I track my order?
Absolutely! You'll receive a tracking number via email as soon as your order ships.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied, return the product for a full refund.
How do I return a product?
Contact us at support@dafeshop.com with your order number. We'll provide return instructions and a prepaid shipping label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is my payment information secure?
Yes! All transactions are encrypted and processed through Shopify's secure payment gateway. We never store your payment details.
Products & Warranty
Are your products original?
Yes! We only sell 100% authentic products from authorized distributors.
Do products come with a warranty?
All products include the manufacturer's warranty. Warranty periods vary by brand (typically 12-24 months).
What if I receive a defective product?
Contact us immediately at support@dafeshop.com. We'll replace it or issue a full refund.
Contact & Support
How can I contact customer support?
Email: support@dafeshop.com
We respond within 24 hours, Monday-Friday.
Can I change or cancel my order?
Yes, if you contact us within 2 hours of placing your order. After that, the order may have already shipped.